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Our Policy

We do everything we possibly can to make it easy for you to do business with us. If there should ever be a problem with your order, we will do everything we can to correct it. However, we have a few rules and regulations that we must live by, and they are as follows:

Please make sure that you go through everything before e-mailing us with any damage or shortage.

Shipping Methods

Typically, all orders ship via UPS. Shipping charges apply to the continental Unites States only. International shipping will require a custom quote.

Different Billing/Shipping Addresses

To help combat credit card fraud, if the "Ship To" address on your order is different than the cardholders "Bill To" address, we must be able to verify either the "Ship To" address or the cardholders phone number with the credit card company.

Fees

Your credit card is charged upon Check Out. Your order should ship out within two business days, but could take longer if there is a problem, or if the product is out of stock.

Cancellations MUST be made in writing via e-mail: clientservices@sollah.com.

Payment Methods

Checks must clear the bank before an order is shipped. This usually takes approximately 5 to 7 business days.
Credit card orders are processed within 12 to 24 hours (workdays only).

Prices

Although we do our very best to keep our website up-to-date, the prices listed on this web site are subject to change without notice. Also, we will not be held liable for any incorrect information or typographical errors contained herein. All prices at Sollah.com or VisionPoint.com are in US dollars.

Shipping Times

Although most orders are usually shipped within two business days, we make no guarantees as regard to shipping times and/or arrival dates.